#support

Troubleshooting SigNoz Query Service Authentication Error

TLDR Govind reported authentication errors when setting up SigNoz on GKE; others, including Abdulmalik, echoed the problem. Srikanth suggested opening an issue on GitHub.

Powered by Struct AI
Oct 24, 2023 (1 month ago)
Govind
Photo of md5-d9ca032e3941589aafa8433269974f96
Govind
07:26 AM
Hi Team,
I'm encountering an issue with the query service while trying to set up SigNoz on GKE using the SigNoz Helm chart. Below is the error I've received:
Error:"2023-10-24T06:46:53.083Z ERROR clickhouseReader/reader.go:137 failed to initialize ClickHouse: error connecting to primary db: code: 516, message: admin: Authentication failed: password is incorrect, or there is no user with such name." timestamp: "2023-10-24T06:46:53.083173036Z"
I have manually verified ,credential are working via clickhouse-client, but somehow query service pod is getting authentication error with same credential, I've noticed a similar issue with the schema-migrator-1 pod as well.
Any assistance on this would be greatly appreciated. Thank you!
Oct 27, 2023 (1 month ago)
Srikanth
Photo of md5-ce04a9988e2fd758a659dc55be6f2543
Srikanth
11:56 AM
Please create an issue here https://github.com/SigNoz/charts
11:56
Srikanth
11:56 AM
Oct 29, 2023 (1 month ago)
Abdulmalik
Photo of md5-ca391feb0e4bc25df69f4eb6dc642bd8
Abdulmalik
06:57 PM
same issue here to on aws