Troubleshooting Signoz Dashboard Metrics and Custom Dashboard
TLDR Div reported issues with the Signoz dashboard, including external call error percentage and a negative operation count. Ankit and Srikanth provided solutions, including upgrading to v0.17.0 and using a custom WHERE clause for the desired service suffix.
Ankit
Tue, 14 Mar 2023 11:28:30 UTCDiv the repeated `External Call Error Percentage` in labels is fixed in v0.17.0 release. There are too many lines because of which the 1 day chart looks like this. Can you upgrade and share screenshot of 1 hr interval?
Ankit
Tue, 14 Mar 2023 11:28:57 UTCI am guessing some UI/UX improvements might be helpful
Div
Tue, 14 Mar 2023 12:00:01 UTCAnkit Thanks, will update to the latest version
Div
Tue, 14 Mar 2023 12:00:50 UTCThis is 1 hour graph, how to check which external calls here are failing ?
Ankit
Tue, 14 Mar 2023 12:03:50 UTCthe UI is in version `v0.17.0`? cc: Srikanth
Srikanth
Tue, 14 Mar 2023 12:05:51 UTCHe hasn’t updated I believe. Div when you update to `0.17.0` you will see the which external address has how much error percentage.
Div
Tue, 14 Mar 2023 12:15:20 UTCUpdated , can see the URLS now, but the percentage is in 1000s
Srikanth
Tue, 14 Mar 2023 12:22:02 UTCHmm, that's strange is it the same service or different service?
Div
Tue, 14 Mar 2023 14:29:00 UTCsame service, its normal now
Div
Tue, 14 Mar 2023 14:29:34 UTCanother issue I noticed in the dasboard in 1 of the service, the operation count reached to `-10000` , what could be the reason for negative value ?
Srikanth
Tue, 14 Mar 2023 14:30:18 UTCThis is known issue and it happens because of the collector restart. We are fixing this.
Div
Tue, 14 Mar 2023 14:33:04 UTCSrikanth Thanks, last query of the day :slightly_smiling_face: I am creating custom dashboard in Signoz, where I have service name with suffix as. `service-name:prod`,`service-name:staging` ,`service-name:dev` what should I write in the `WHERE` clause to have services with only `prod` suffix
Srikanth
Tue, 14 Mar 2023 14:34:09 UTC`service_name LIKE %prod`
Div
Tue, 14 Mar 2023 14:34:49 UTCPerfect !! :+1:
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Div
Tue, 14 Mar 2023 11:14:56 UTCHi Team, we recently pushed Signoz to our production services (was in closed testing) :tada: , getting these metrics in the dashboard, the External call Error percentage is looking like this, also the name to which external call is not mentioned, what to make with this data ?