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Troubleshooting Missing Service on SigNoz Server

TLDR Aurelien cannot see their service on the SigNoz server despite continuous data transmission. Pranay suggests checking the outputs of a specific troubleshooting command.

5mo

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Jul 10, 2023 (5 months ago)

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Aurelien

12:47 PM

Hi. I've installed the OpenTelemetry Java auto-instrumentation configured it for the remote collector and set a service name... I have confirmed the network messages are being sent to the signoz server (using tcpdump), but it never appears in the services page - any ideas?

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Pranay

12:56 PM

Have you selected the right time period from the top right corner? Is data being sent continuosly or intermittently to SigNoz?

Aurelien

02:06 PM

Continuous send.. last 5 minutes Pranay

Image 1 for Continuous send.. last 5 minutes <@4K1440>

Pranay

05:12 PM

I see. Can you check what are the outputs on running this - https://signoz.io/docs/install/troubleshooting/

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