#support

Signoz Installation Issue on EKS due to Incorrect Credentials

TLDR Chatthana encountered an error while installing Signoz on EKS related to incorrect credentials. The issue was resolved by updating clickhouse.allowedNetworkIps.

7mo

Join the chat

Apr 28, 2023 (7 months ago)

Photo of md5-0618b660bbff1997afbd53b84e5be91d

Chatthana

09:25 AM

Hi! I tried to install Signoz on EKS using Helm and otelcollector, otelcollectormetric, and query-service all encountered the same error:

Error creating clickhouse client: code: 516, message: admin: Authentication failed: password is incorrect or there is no user with such name

I have checked the credentials in the pod env for all pods and they are correct

Environment:
• EKS Cluster: v1.26
• Chart Version: signoz-0.14.2
I tried setting up the same Helm chart on Docker Desktop cluster, everything works fine.

Anyone knows how to solve the issue?

Photo of md5-1899629483c7ab1dccfbee6cc2f637b9

Prashant

01:26 PM

Hello Chatthana 👋

That error happens when the credentials passed to those components are not valid. Are you using external clickhouse or SigNoz-managed clickhouse?

01:27

Prashant

01:27 PM

We haven't tested in EKS v1.25 and v1.26 yet. will test it out and let you know.

Chatthana

01:33 PM

I did not use external Clickhouse. Just use the one bundled with the official Helm Chart.

To provide more information, my Docker Desktop is running on 1.25 so I am trying on EKS 1.25. Will let you know whether it works.

Thank you very much!

04:59

Chatthana

04:59 PM

Already found the solution. It was because of the pod ip range is not in clickhouse.allowedNetworkIps Once I updated, it works.

Thank you for your support.

SigNoz Community

Built with ClickHouse as datastore, SigNoz is an open-source APM to help you find issues in your deployed applications & solve them quickly | Knowledge Base powered by Struct.AI

Indexed 1023 threads (61% resolved)

Join Our Community

Similar Threads

EKS Cluster Installation Error

Jonas encountered an issue installing a helm chart on an EKS cluster. Prashant requested additional information about the installation settings.

4mo

SigNoz Deployment Issue with External ClickHouse and PVC

Ragulraj faced issues with deploying SigNoz v0.18.1 through kubernetes due to otel-collector not connecting to the correct ClickHouse cluster. After discussing with Srikanth, Syed and Prashant, he decided to try again with SigNoz helm charts, but faced issues with PVC remaining pending.

7mo

Accessing Clickhouse Database with Python

oluchi asked about connecting to the clickhouse database using a Python library. Ankit and vishal-signoz provided suggestions and help, including using port-forwarding for local testing.

8mo