#support

Signoz Dashboard New App Display Delay

TLDR Div reported a delay in seeing a new app on Signoz dashboard. Ankit and Srikanth offered debugging suggestions. Issue resolved after Div restarted the hosted instance.

9mo

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Mar 07, 2023 (9 months ago)

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Div

02:01 PM

Hi, How long does it take for Signoz to show a new app which I setup on the dashboard, I am waiting for 5 minutes now and keep hitting the health endpoint 😄

02:02

Div

02:02 PM

02:02

Div

02:02 PM

only 1 service is visible, which I setup few days back

02:10

Div

02:10 PM

Is there a way to check in the service to see logs if I am getting any errors
example I am setting the SDK on a service called chat-service , can I see if this service is able to send the request to the signoz url I have configured.

while running the service I can see the log Tracing initialised but I am not sure after this something is going wrong and the hosted signoz server is able to receive the traces

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Ankit

02:28 PM

Div it should appear in 10-15s if configured properly

02:28

Ankit

02:28 PM

which language is the application built in?

02:29

Ankit

02:29 PM

most probably it is not able to send to signoz

Div

02:29 PM

application is built using nestJS (TS)

02:29

Div

02:29 PM

also the same setup working on another service which is hosted as well

02:33

Div

02:33 PM

is there a way to debug, I am checking the logs and on start for signoz SDK I can see Tracing initialized

Ankit

02:36 PM

are you interacting with the api or UI of the application? It should generate some data so that telemetry is generated. Applications with 0 load won't send any data to signoz

Div

02:37 PM

I am hitting the health endpoint, which just returns 200 status
/api/health-check

Ankit

02:38 PM

can you check if logs of otel-collector show any error?

02:38

Ankit

02:38 PM

also, check if it's there in the traces tab

Div

02:39 PM

No, not in traces as well, also no logs related to otel on my console while the service is running

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Srikanth

03:45 PM

I would use the console exporter to verify if the instrumentation is working in the first place. If it shows JSON formatted traces then its a network problem.

Mar 10, 2023 (9 months ago)

Div

07:18 AM

Thanks, this got resolved, after debugging it for a while I found out that the call to the trace IP was failing, I am still not sure why, but restarting the hosted instance fixed this.

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