#support

Resolving Signoz Dashboard Blank Screen Issue

TLDR Sumanth faced a blank screen error on Signoz after adding a new panel to dashboard. Prashant suggested retrieving the dashboard JSON to examine for errors and provided a potential workaround. Issue remains unresolved.

4mo

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Jul 17, 2023 (4 months ago)

Photo of md5-07768ef83001945fa11999d47869ac32

Sumanth

07:26 AM

Hi need help
I just added a panel to a dashboard of mine on signoz, i think some error has happened because getting a full white screen. The following is a screenshot of the screen and the console log errors. How do i fix this? If someone could direct me on how to find code for the panels added to a dashboard, i could delete the panel i recently added and bring back this dashboard.

Please direct me on how to find and delete panels of a dashboard through non gui means.

Image 1 for Hi need help
I just added a panel to a dashboard of mine on signoz, i think some error has happened because getting a full white screen. The following is a screenshot of the screen and the console log errors. How do i fix this? If someone could direct me on how to find code for the panels added to a dashboard, i could delete the panel i recently added and bring back this dashboard.

Please direct me on how to find and delete panels of a dashboard through non gui means.

Photo of md5-1899629483c7ab1dccfbee6cc2f637b9

Prashant

08:03 AM

Hi Sumanth, would it be possible to share the dashboard JSON?
so that we can evaluate what is not right with it.

cc Srikanth Palash

Sumanth

08:17 AM

Prashant
How do i get the dashboard json? im unable to open the dashboard, thats when the screen goes white

Prashant

08:17 AM

From the network tab

Sumanth

08:19 AM

08:22

Sumanth

08:22 AM

"title": "429 Retry status codes hourly interval - Copy"

this is the panel i added last that caused the issue

08:38

Sumanth

08:38 AM

Prashant any guess on how to fix this?

11:11

Sumanth

11:11 AM

Prashant hey sorry but this is a bit urgent now, need to access the dashboard and its still problematic

Prashant

03:18 PM

not sure, how the invalid JSON got updated. Could be some edge case scenario from FE.

cc Palash Gupta

03:22

Prashant

03:22 PM

Meanwhile, you could save the payload in a file, and remove the newly added query section (whole {...} section) from the JSON.
Followed by following PUT call:

curl '' \
  -X 'PUT' \
  -H 'Authorization: Bearer BEARER-TOKEN-HERE' \
  -H 'Content-Type: application/json' \
  --data-binary @'./mydashboard.json'

Replace BEARER-TOKEN-HERE with bearer token from any authenticated API calls in network tab.

Jul 18, 2023 (4 months ago)

Photo of md5-ce04a9988e2fd758a659dc55be6f2543

Srikanth

04:15 AM

Sumanth can we hop on a call to resolve this issue? That would be easier. I am available anytime other than 11:00:11:30 and 12:30:1:30pm.

Sumanth

07:05 AM

tried the above put api call, keep facing the error message

{"status":"error","data":"Error reading request body","errorType":"bad_data","error":"title not found in post data"}%

i tried modifying the original payload by removing the unwanted dashboards and also removing "success" field and removing "data" key and opening up the object, still facing same error message

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