Issues with Webhook Alert Channel Test Messages

zane.chen

hi team, please give me a favor, i have not received the test alert message when i add one kind of "Webhook" alert channel then click the test button

Ankit

Amol will alertmanager logs help?

Amol

yea Ankit zane.chen you can look at alert manager log to find out the cause of failure.

zane.chen

where is the alert manager log？

Amol

If you are using docker-compose .. then docker ps will show you a container for alert manager. You can do docker logs -f <container_id> to get log. for kubernetes, a similar approach. you can get pods in namespace platform. And get logs for the pod

zane.chen

zane.chen

show this error, what's it mean?

Amol

yeh. It looks like the alert manager is unable to reach the domain. Possibly doesn't have internet access.

zane.chen

yes, but i tried ping network, it can ping successfully

zane.chen

zane.chen

zane.chen

just now, i tried test again, and it shows success as below

zane.chen

zane.chen

but i have not received the test alerm on my "feishu" webhook, and no find any log in alert-manager docker container logs

zane.chen

excuse me? can you give me a favor?

zane.chen

are you here?

Amol

can you try sending test notification again and share alert manager log.