#support

Blank Screen Issue on Signoz Service Page

TLDR Borislav reported a blank screen error on the Signoz service page. Dan confirmed the same issue. Borislav managed to fix it by reinstalling the signoz helm chart and deleting all data.

2mo

Join the chat

Sep 21, 2023 (2 months ago)

Photo of md5-b2eff29f2c87a18434f185ba4f3fc603

Borislav

09:33 PM

Is anyone else getting a white/blank screen when going to the services page for a specific service? The UI is basically unusable because of this error:

Image 1 for Is anyone else getting a white/blank screen when going to the services page for a specific service? The UI is basically unusable because of this error:

Sep 22, 2023 (2 months ago)

Photo of md5-1899629483c7ab1dccfbee6cc2f637b9

Prashant

07:34 AM

Borislav can you share the signoz version in which you are facing this?

Borislav

06:34 PM

the latest version v0.29.3. I have tried all versions since 27

Prashant

06:37 PM

Yunus can you please look into this?

Sep 23, 2023 (2 months ago)

Photo of md5-7a37c44e931458e53038e11d50b9ae2f

Yunus

08:02 AM

Borislav: Can you please share more details regarding the issue ?

I am unable to reproduce the issue with my setup.

Borislav

05:27 PM

hi what details would you like me to share? Would a viewer user in our signoz app help? I can send it to your email

Sep 26, 2023 (2 months ago)

Photo of md5-3a3b84f958c598b26eafcac7a7f85241

Dan

08:40 PM

Our team is seeing this same issue. Clicking on services generates an UI exception and white screen.

08:41

Dan

08:41 PM

The same exception, Error: Expected enabled to be a boolean.

Borislav

10:23 PM

I managed to fix it by completely reinstalling the signoz helm chart and making sure PVCs and all the data is deleted first. However there should be a better solution than this. Palash maybe you can check with Dan's application to see if you can solve the error. Good Luck!

SigNoz Community

Built with ClickHouse as datastore, SigNoz is an open-source APM to help you find issues in your deployed applications & solve them quickly | Knowledge Base powered by Struct.AI

Indexed 1023 threads (61% resolved)

Join Our Community

Similar Threads

Resolving Blank Screen Issue on Signoz Service Page

Sumanth experienced a blank screen issue on the Signoz Service Page. After discussion with Nocnica and Yunus, it was found that the issue was due to cache.

1mo

Troubleshooting Blank Screen Issue on Signoz Service Page

Sumanth has a blank screen issue on the Signoz Service Page. vishal-signoz is trying to assist by enquiring about the version.

1mo

Issues with Version 0.26.0: Service Error and Solution

Nicolai experienced error after upgrading to 0.26.0. Downgrading the frontend solved the problem. Nocnica and vishal-signoz suggested checking the configuration and upgrading to v0.26.1.

3mo

Transitioning from Datadog to Signoz: Query and Troubleshooting

Ronny transitioned from Datadog to Signoz for private projects and had several questions regarding service configuration, log filtering, exceptions, and removing default services. Prashant, Yash rV, and vishal-signoz provided helpful responses, but the discussion is ongoing.

4mo

Issues with SigNoz on DigitalOcean k8s After Upgrade

Thomas experienced issues with SigNoz on DigitalOcean k8s after upgrading to v0.19. Prashant identified a PR to address the issue and provided a solution.

6mo